About Zachry Hospitality

Based in San Antonio, Texas, Zachry Hospitality is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hospitality, we are committed to extraordinary service tailored to the specific needs of the market and our guests. From developing new hotel assets and renovating existing properties to owning and operating profitably managed assets, Zachry remains dedicated to the core values of our long history of success:

We are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things®  Every Person Matters®   This Is More Than A Job®

The Monarch San Antonio - A Legacy of Service and Sophistication

The Monarch San Antonio, part of the Curio Collection by Hilton, is a 200-room, 17-story boutique hotel located in the Hemisfair District of downtown San Antonio. It is set to open in early 2026 and is inspired by the Monarch butterfly that migrates through the region each winter. The hotel will feature a full-service spa, a terrace pool, and five food and beverage concepts, including a rooftop restaurant and bar.

Just steps from the iconic River Walk and The Alamo, The Monarch will offer more than a place to stay. It will be a place to belong, to connect, and to be inspired.

At The Monarch San Antonio, our purpose is expressed through service - gracious, genuine, and unforgettable. Much like the city we call home, we believe in honoring tradition while embracing modern elegance. Every detail, every interaction, and every experience is designed to reflect the spirit of San Antonio and the dignity of service.

As we prepare to open our doors, we are building a team dedicated to excellence, passionate about hospitality, and driven by purpose. Together, we will create exceptional moments and lasting impressions for every guest who walks through our doors.

Position Overview

The Valet Supervisor supports the Valet Manager in overseeing daily valet parking operations to ensure an exceptional, seamless, and personalized arrival and departure experience for guests of a 5-star luxury hotel. This role provides hands-on leadership, ensures operational efficiency, and upholds the highest standards of safety, service excellence, and compliance with hotel policies and state regulations.

Essential Functions

Guest Experience & Service Excellence

• Deliver a refined and professional arrival and departure experience aligned with 5-star luxury standards
• Provide personalized service to VIPs, repeat guests, and guests with special needs
• Address and resolve guest concerns promptly and professionally; escalate issues to management when necessary
• Maintain a polished and professional curbside presence consistent with the hotel’s luxury brand

Operations Support

• Assist in supervising daily valet operations, including staffing coverage, vehicle flow, and parking logistic
• Ensure the safe handling, parking, and retrieval of guest vehicles, including luxury and exotic automobiles
• Monitor curbside traffic flow to maintain safety and minimize congestion
• Maintain accurate vehicle tickets, key control logs, and operational documentation
• Step in to perform valet attendant duties during peak periods as needed
• Perform any other duties as assigned.

Team Leadership & Development

• Supervise and support valet attendants during assigned shifts
•  Provide on-the-job training in guest service etiquette, vehicle handling, and safety procedures
• Enforce grooming standards, uniform compliance, and professional conduct
• Coach and mentor team members to maintain high morale and performance standards
• Report performance concerns and disciplinary issues to the Valet Manager

Compliance & Safety

• Ensure adherence to Texas driving laws, insurance requirements, and hotel policies
• Confirm all valet attendants maintain valid Texas driver’s licenses with acceptable driving records
• Enforce safety procedures to reduce vehicle damage and workplace injuries
• Assist in completing incident, accident, and damage reports accurately and promptly

Qualifications

• Minimum 2–3 years of valet or guest services experience, with at least 1 year in a leadership or lead role preferred
•  Experience in a luxury hotel or high-end hospitality environment preferred
• Valid driver’s license with a clean driving record
• Ability to drive both manual and automatic transmission vehicles
• Strong communication, leadership, and problem-solving skills
• Experience handling luxury, exotic, and high-value vehicles
• Knowledge of Forbes or AAA Five-Diamond service standards preferred
• Bilingual (English/Spanish) a plus

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to work outdoors in various Texas weather conditions
• Ability to lift up to 25 lbs and enter/exit vehicles frequently

Schedule & Availability

• Flexible schedule including weekends, holidays, and evenings
• Ability to work peak occupancy periods and special events