Purpose of Position:

The General Manager / Branch Manager leads the administrative team in supporting our HVAC Technicians, Plumbing Technicians, and field sales team. This manager works directly with the Service Manager, Supervisors, Technicians, CSR Dispatch, Purchasing, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. The Manager will present themselves as a senior company representative, often communicating directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements. In addition, the Branch Manager has P&L ownership for their respective branch, including local sales/growth, and overall profitability.

Essential Functions:

• Has ultimate responsibility and accountability for the success of the branch.
• In larger branches, the General Manager will be responsible for leading and directing the CSR / Dispatcher, Assistant Branch Manager (ABM), Service Manager / Supervisor, and Sales Managers.
• Responsibilities include leading and directing the Customer Service, Dispatch, and ABM functions of the branch; this includes but is not limited to achieving Annual Plans (e.g., hitting targeted vendor spend discount rates, pricing, and other initiatives) and monitoring Dispatching functions daily.
• Maintains communication with vendors, customers, and internal teams to ensure prompt and professional service.
• Grows branch revenue and maximizes branch profitability. Leads local sales teams/business development managers.
• Prioritizes customer needs by delivering high-quality service and engaging with partners, with an emphasis on continuously improving the customer experience.
• Develops and monitors budgets, goals, and objectives to maintain satisfactory P/L.
• Review all work orders for accuracy assigned to Service Managers, Dispatcher, and ABM work queues, as well as payroll/timecard reports.
• Reviews and approves quotes/proposals to customers promptly.
• Communicate daily with Dispatch, reporting on project information, and estimating job completion time, labor hours, and parts or materials used.
• Following company operational processes and managing operational KPIs and metrics.
• Work with the team to update customers, build quotes, help procure hard-to-find parts, and perform other administrative duties needed to properly run the branch.
• Supports the Service Manager in interviewing, screening, and evaluating Technicians.
• Screens, interviews, and evaluates administrative personnel to meet workload demands.
• Provides oversight in scheduling technicians (day, night, and weekends) to meet service demands and customer expectations.
• Responsible for staff performance appraisals, reviews, and setting improvement goals for their direct reports per company requirements.
• Complies with all applicable health & safety regulations, policies, and established work practices; ensures appropriate employee safety training and compliance is completed.
• Supports the Service Manager in managing service teams as needed.

About Gallo Mechanical

Founded in 1945, Gallo Mechanical is a premier mechanical construction and service provider headquartered in New Orleans, bringing more than 80 years of experience delivering mission-critical HVAC and plumbing solutions across the Southeastern United States—from Houston to the Carolinas. Guided by its values of family, service, and performance, Gallo maintains an unwavering commitment to its people and proudly serves healthcare, hospitality, education, industrial, and high-tech markets with a strong focus on safety, quality, and customer satisfaction.

Inclusive Employer

Our number one focus will always be our people. Gallo Mechanical welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community. Gallo Mechanical is proud to be an equal opportunity employer and is committed to administering personnel actions, including hiring, training, promoting and compensating its employees, without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.