Why Join BESCO

BESCO is looking for a leader who can help drive our electrical service and small projects work with urgency, professionalism, and strong operational discipline. This is an opportunity to step into a role with meaningful responsibility, direct impact on customer relationships, and the ability to help shape a growing and important part of the business.

Benefits Package 

• Comprehensive Family medical, dental, vision insurance
• 401(k) & Employer 401(k) matching
• Short- & Long-term disability insurance
• Life insurance
• 10 paid holidays
• 20 days annual paid time off

Position Overview

This role oversees the day-to-day execution of BESCO’s small commercial and industrial service work and project activity and manages customer service requests, coordinates dispatching of service technicians, oversees scheduling and workflow, estimates work, and drives small project execution from kickoff through closeout.

This individual serves as a key point of contact for customers, field personnel, and internal departments to ensure work is completed safely, efficiently, profitably, and with a high level of responsiveness. The ideal candidate brings strong electrical industry knowledge, sound judgment, urgency, and the ability to balance customer needs, technician utilization, and business priorities. This person must also be able to assess customer issues, provide practical solutions, and develop estimates for service and small project work.

Key Responsibilities

Project Oversight

• Oversee the execution of small commercial and industrial electrical projects and service work from initial request through completion and closeout. 
• Coordinate and dispatch service technicians based on customer needs, technician skill set, jobsite priorities, and business demands.
• Manage service backlog, technician workload, and project flow to ensure timely response and efficient use of labor resources.
• Organize, coordinate, and schedule maintenance, replacement, troubleshooting, and service work orders to support customer expectations and company goals.
• Monitor job progress, labor productivity, and overall performance of assigned service and small project work to support profitability and operational efficiency.
• Work closely with field personnel, warehouse, procurement, estimating, and leadership to ensure jobs are properly staffed, equipped, and supported.
• Reinforce company policies, support safe work practices, and ensure service and small project activity is executed in accordance with safety expectations and applicable requirements.

Customer Relationships

• Serve as a primary point of contact for customers on service calls, maintenance work, and small projects. Maintain strong communication regarding scheduling, job progress, and issue resolution.
• Evaluate customer issues and provide practical, timely solutions that address operational needs while aligning with code requirements, safety expectations, and company capabilities.
• Identify and resolve scheduling issues, field challenges, customer concerns, and operational roadblocks in a timely and professional manner.

Financial Accountability

• Prepare estimates, proposals, and pricing for service work and small projects. Review scope, labor, material, equipment, and subcontractor needs to support timely and accurate quoting.
• Analyze service performance, technician utilization, and workflow processes and recommend improvements that enhance customer service, responsiveness, and profitability.

Qualifications

• High school diploma or equivalent required
• Minimum of 5 years of experience in electrical construction, service, small projects, or a related field
• Working knowledge of electrical systems, service operations, maintenance practices, and small project execution
• Strong verbal and written communication skills with the ability to work effectively with customers, field teams, vendors, and internal departments
• Strong planning, prioritization, and organizational skills with the ability to manage multiple jobs and shifting priorities
• Proficiency in Microsoft Office and the ability to work within service, dispatch, estimating, or project management platforms
• Ability to coordinate field personnel, drive accountability, and support a responsive, solutions focused team environment

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by persons assigned to the position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. BESCO reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business.

About Us

At BESCO, we are more than just an electrical contractor—we are a team that values Safety, Family, Teamwork, Integrity, and Respect in everything we do. Our commitment to creating a supportive, safe, and inclusive environment ensures that every team member thrives both professionally and personally. If you’re looking for a company where your skills are valued, and you can contribute to a collaborative and respectful workplace, we invite you to join us in powering tomorrow and building better futures.

If you are a motivated, talented individual who is passionate about delivering exceptional services and solutions to our clients, we invite you to explore the opportunities available at BESCO. We welcome applicants from all backgrounds and experience levels.

Visit our careers page to learn more about our current employment opportunities and submit your application today. We look forward to hearing from you and welcoming you to our team.