IT Support Specialist

Position Summary

The IT Support Specialist is responsible for maintaining and supporting Gregory Construction’s internal IT infrastructure. This is a hands-on role providing day-to-day operational support across the organization, including networks, servers (on-premises and cloud), end-user devices, system access, and security controls.

This role partners closely with the IT Solutions Manager to ensure systems are reliable, secure, and efficient, while adhering to documented procedures and compliance standards.

Key Responsibilities

  • Provide day-to-day support for company-wide IT systems and infrastructure
  • Maintain and support network environments, including servers, firewalls, VPNs, switches, and endpoints
  • Configure, deploy, image, and decommission end-user devices (laptops, desktops, tablets, mobile devices)
  • Monitor system performance, availability, and security; respond to alerts and incidents
  • Administer endpoint protection, antivirus, and firewall systems
  • Perform patch management, vulnerability remediation, and system hardening
  • Troubleshoot hardware, software, network, printer, and user access issues
  • Support backups, disaster recovery, and system upgrades
  • Provision and manage user accounts, permissions, and access lifecycle (onboarding/offboarding)
  • Maintain IT inventory, including hardware, software, and licenses
  • Document IT procedures, standards, and policies to support compliance (including NIST)
  • Train and support users on IT systems and best practices
  • Analyze system performance and recommend improvements
  • Deliver responsive, high-quality customer support and own issues through resolution
  • Assist with IT projects and additional responsibilities as assigned

Core Expectations

  • Communicate professionally and effectively with technical and non-technical users
  • Manage multiple priorities in a fast-paced environment
  • Work independently while escalating issues appropriately
  • Uphold Gregory Construction’s core values: Safety, Integrity, Communication, Excellence, and Determination

Qualifications

Education & Certifications

  • Associate degree in Computer Science or related field required
  • CompTIA A+ and/or Network+ certifications preferred

Experience

  • 2+ years of IT support or related experience preferred
  • Experience with Windows environments, networking, and virtualization required
  • Experience supporting mobile devices and enterprise endpoints

Skills

  • Strong troubleshooting and problem-solving ability
  • Solid understanding of IT systems, networking, and security fundamentals
  • Strong written and verbal communication skills
  • Ability to work under pressure, manage competing priorities, and maintain confidentiality


 

We consider all applicants for positions without regard to race, color, religion, sex, national origin, citizenship, age, mental or physical disabilities, veteran/reserve/national guard or any other similarly protected status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria.
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: 662-328-2225
Email: payroll@gregoryconstruction.com

Equal Opportunity Employer, including disabled and veterans.

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