DU Family of Companies is a network of fire protection, life safety, and security service companies, protecting people and property across 30+ locations and 11 states. Flannery Fire Protection, founded in 1990 and based in Kenosha, WI, is a full-service fire protection contractor serving Southeast Wisconsin and Northern Illinois. Specializing in fire sprinkler, fire alarm, fire extinguisher, and kitchen suppression systems — along with inspections, maintenance, repairs, and 24/7 emergency support — Flannery's "Power of One" approach delivers a single point of contact for comprehensive life safety solutions. As a proud member of the DU Family of Companies, powered by APi Group, we combine the strength of a leading life safety network with the responsiveness of a local partner. Living the motto, "we protect what you value most," Flannery Fire Protection offers a challenging and rewarding work environment for those passionate about keeping communities safe.

Due to continued growth, we are looking to add an Administrative Support role to our Kenosha, WI team. In this role, you will perform a variety of clerical and administrative duties that support daily office operations while delivering excellent service to both internal and external customers. Success in this role requires strong organizational skills, a customer-focused mindset, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

• Assist the Inspections and Service Departments during heavy workloads, including opening new jobs in the system, ensuring correct information has been entered to accurately bill and maintain each job, and assisting with inspection reports.
• Provide customer service support including invoicing customers quickly and accurately, collecting past-due balances, and addressing questions related to invoices.
• Collect W-9 forms, Certificates of Insurance, and Exempt Sales Tax certificates as required.
• Greet visitors and callers, handle inquiries, and direct them to the appropriate person according to their needs.
• Assist in sorting and routing mail, collecting payments, and forwarding to accounts receivable.
• Obtain information needed for each job as required, including PO numbers, tax-exempt forms, insurance certificates, utilization reports, liens, credit applications, and certified payroll information.
• Perform other duties and special projects as assigned.

Qualifications:

• High School Diploma or GED required; Associate's Degree preferred.
• Previous experience in an administrative setting, or an equivalent combination of education and experience.
• Previous experience in the fire protection industry is a plus.
• Good oral, written, and telephone communication skills.
• Strong customer service skills.
• Good time management, organizational, and interpersonal skills.
• Moderate to advanced computer skills, including proficiency with Microsoft products.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Notary Public certification is a plus.

Physical Demands & Work Environment:

• Office environment with moderate noise levels.
• Mostly sedentary role with the need to move about the office to copy, scan, fax, and file.
• May require opening heavy file cabinets with bending, stooping, or kneeling.
• May require light lifting of storage boxes, packages to be mailed, etc.
• Consistent use of computer and phone throughout the workday.
• May require occasional driving to obtain job permits.

The wage for this role is $22.00 to $25.00 per hour, based on experience and qualifications.

As part of the DU Family of Companies, we believe that empowering and investing in our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Why Choose DU Family of Companies?

• Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.
• Comprehensive Benefits Package: Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.
• Strength of the Family: The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.
• Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry.
• Long-Term Career Relationships: Many of our employees have been with us for 20+ years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.
• Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.