Title: IT Coordinator (entry level position with potential advancement)
Reports to: Planning Director
FLSA Status: Non-Exempt Full time (40-hour work week)
Pay range: $48k to $55k
Why Apply for the IT Coordinator Position?
Impactful Role:
Take on a position where your expertise directly influences the efficiency and innovation of our IT operations.
What we offer:
All-Encompassing benefits package: Matching up to 3% 401(k) plan (vested on day one of enrollment), three medical/dental insurance plans which includes two plans that are no cost to the employee, generous PTO of 3 1/2 weeks your first year, short-term disability, a flex spending account, employer paid life insurance with the option of adding spouse and children. Thirteen paid holidays. AFLAC specialty insurance.
Life-Work Harmony: If you are seeking a career where your personal well-being is valued as much as your professional contributions, CareWell Services is the place for you. This is why we foster a supportive, hybrid culture to allow you to bring your best self to work. We offer a work environment to give you a balanced approach between your personal and professional life.
Position Summary: The IT Coordinator will work with the Planning Director to administer agency information technology (IT) operations, ensuring the department provides efficient and effective technical support service.
Key Responsibilities:
- Provide a high level of technical expertise in the implementation and maintenance of IT systems
- Responsible for relationship management and interface with IT vendors
- Develop recommendations and advise Planning Director on upcoming IT contracts, improvements, and budgeting
- Work to improve efficacy related to use, analysis, and extraction of data, reporting, and measurables needed by the agency
- Create and update user guides, procedures, and other written documentation for ongoing use
- End-user training for applications
- Work with Planning Director to create and keep current IT policies and procedures
- Maintain inventory of technology equipment and supplies
- Prepare new hire devices (cellphones, laptops, tablets, etc.)
- Assist with technology training for staff, volunteers, and/or older adults participating in programs
- Maintain confidentiality of organizational and client information
- Support cybersecurity best practices and password management protocols
- Support special events with technology setup and troubleshooting
- Support achievement of agency mission and vision, and reflects its values in work behavior
Education and Experience:
- Associate degree in Information Technology or related field, or equivalent combination of education, certifications, and experience.
- Minimum of 3 years of related experience in information technology or related filed considered.
Required Skills:
- Possess the interpersonal skills and professionalism needed to effectively engage with co-workers, the public and assist participants.
- Flexible and adaptable in various situations and when interacting with many different personalities.
- Proficient in Microsoft Office Suite or related software.
- Ability to analyze and diagnose problems and work independently to solve them.
- Excellent organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to maintain confidential information.
