Join Our Team as a Quality & Compliance Manager!

Here at CareWell Services SW, a nonprofit organization, we promote health, independence, and choice for seniors, adults with disabilities, and caregivers. As an Area Agency on Aging, we identify needs and develop plans to enable adults to maintain their independence with dignity through person-centered services.

     Life-Work Harmony: If you are seeking a career where your personal well-being is valued as much as your professional contributions, CareWell Services SW is the place for you. This is why we foster a supportive, hybrid culture to allow you to bring your best self to work. We offer a work environment to give you a balanced approach between personal and professional life. NO WEEKENDS- NO HOLIDAYS!

      All-Encompassing benefits package: Matching up to 3% for 401(k) plan (vested on day one of enrollment), three medical/dental insurance plans which includes two plans that are no cost to the employee, generous PTO of 3 weeks your first year, short-term disability, a flex spending account, employer paid life insurance with the option of adding spouse and children. Fifteen paid holidays. AFLAC specialty insurance. Employer paid liability insurance. Tuition reimbursement.

Position Summary:

Leads Agency-wide quality performance improvement assuring continued focus on quality metrics and regulatory compliance. Provides leadership in policies and procedures.

Duties/Responsibilities:

• Determines areas of focus for quality and performance improvement initiatives. Collects data to determine trends and plan appropriate responses.
• Works with staff to ensure compliance and proactive approach to guarantee constant regulatory preparedness. Involved with creating a system for annual training and education.
• Provides oversight and leadership within Quality Department.
• Plans, evaluates, and improves the efficiency of processes and procedures to enhance speed, quality, efficiency, and output.
• Establishes and maintains relevant controls and feedback systems to monitor the operation of the Quality Department.
• Reviews performance data that includes quality, performance, and satisfaction reports. Monitors and measures productivity, goal achievement, and overall effectiveness.
• Completes required reporting requirements for all Agency programs.
• Collaborates with Executive Team to solve operational problems and to improve services.
• Works with Executive Team for development and implementation of policies, procedures, and practices designed to ensure compliance with contract requirements; oversight of Regulatory Compliance Committee; and enforcement of standards and procedures for routine internal monitoring and auditing of compliance risks and response to compliance issues.
• Supports achievement of Agency mission, vision, and reflects its values in work behavior.
• Performs all other duties as assigned.

Education and Experience:

• Bachelor’s degree in related field preferred.
• Equivalent training and experience required. 
• At least five years of human services experience working with disabled and elderly population preferred. 
• Knowledge of AAA program standards and requirements.
• Knowledge of ACLS and MI Choice Waiver programs preferred.
• General healthcare knowledge.
• Program or Project Management experience.