The IT Help Desk Analyst is the go-to problem solver who keeps our teams connected, productive, and moving forward every day. Whether it’s troubleshooting devices, supporting Microsoft 365, setting up new hardware, or helping field and office employees stay up and running, this role is at the center of our day-to-day technology experience.
We’re looking for someone who enjoys solving puzzles, helping people, and working in a fast-paced environment where no two days are the same. If you’re tech-savvy, customer-focused, and excited to work with modern cloud and mobile technologies, this is a great opportunity to grow your career while making a real impact across the company.
This role works out of our Columbus, OH headquarters and requires 1x per week travel to our Urbana, OH office.
Key Responsibilities
IT Help Desk Support: Provide day-to-day technical support for office and field employees by troubleshooting hardware, software, Microsoft 365, and connectivity issues while delivering timely customer service.
Microsoft 365 & Cloud Support: Support Microsoft 365 applications and cloud-based environments including Microsoft Intune and Entra ID to maintain secure, reliable, and efficient user access and collaboration.
Device & Asset Management: Configure, deploy, troubleshoot, and track desktops, laptops, iPads, mobile devices, and peripheral equipment while maintaining accurate asset inventory records.
Ticket Management & Technical Troubleshooting: Manage and resolve support requests through the ticketing system while maintaining documentation, prioritization, and SLA-driven support practices.
Mobile Device & Endpoint Administration: Support iPad provisioning, MDM enrollment, application deployment, device security configurations, and endpoint compliance standards.
User Account Administration: Assist with onboarding, offboarding, password resets, access provisioning, and role-based account management following established IT procedures and security standards.
Technology Operations & Support Coverage: Contribute to the reliability and continuous improvement of company technology systems while participating in a rotating on-call support schedule as needed.
Qualifications
Required:
- 3+ years of IT support or Help Desk experience
- Proficiency with Microsoft Intune and Entra ID
- Strong working knowledge of Microsoft 365 including Outlook, Word, Excel, and Teams
- Experience troubleshooting hardware, software, and connectivity issues
- Familiarity with Freshworks or similar ticket management systems
- Understanding of ticket lifecycle management and SLA-driven support practices
- Hands-on experience with iPad provisioning, MDM enrollment, and application deployment
- Knowledge of user account management, access provisioning, and role-based permissions
- Ability to prioritize tasks and provide excellent customer service in a fast-paced environment
- Willingness to participate in a rotating on-call support schedule
Preferred:
- Bachelor’s degree in Information Technology or related field
- CompTIA A+ certification
- Microsoft 365 certifications
- Experience supporting cloud-based technology environments
- Strong communication and problem-solving skills
Why 3C Industries?
At 3C Industries, we’re committed to building with purpose, that includes investing in our team. You'll join a culture rooted in teamwork, integrity, and innovation. We offer opportunities for professional growth, competitive compensation, and a workplace that values every voice.
Benefits: We offer a comprehensive benefits package designed to support your well-being and long-term success, including:
- Health, dental, and vision insurance
- 401k with match
- Bonus earning potential
- Paid time off (PTO) and Holidays
- Cell phone and gym allowances
- Employee referral program
- Continuing education/professional development funds
Please Note: All roles at 3C Industries require the successful completion of a background check and drug screening as a condition of employment.
3C Industries is an Equal Opportunity Employer.
We welcome and encourage applicants from all backgrounds, including minorities, women, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.
Where applicable, outreach efforts will include engagement with veteran and disability organizations.
