District Operations Leader – Boiler Services

Join an industry-leading provider of commercial HVAC services, building automation solutions, and design-build energy projects. With decades of experience servicing virtually every type of commercial boiler system, our client is seeking a District Operations Leader to oversee and grow a high-performing team of Boiler Service Technicians throughout the VA/DC/MD region.

This leadership role is responsible for driving operational excellence, ensuring customer satisfaction, developing technical talent, and supporting profitable service delivery across a growing boiler services division.

Please note: Candidates must be eligible to work in a non-union environment.

Key Responsibilities

Operational Leadership & Safety

• Lead all aspects of daily boiler service operations, including staffing, scheduling, workload management, and performance oversight.
• Administer and enforce safety programs to ensure compliance with company policies, industry standards, and regulatory requirements.
• Conduct safety training, audits, documentation reviews, and incident reporting activities.
• Ensure compliance with applicable ASME, NBIC, and local mechanical and boiler codes.

Service Delivery & Project Execution

• Establish service and project timelines, coordinate schedules with customers, assign technicians, and manage equipment and material procurement.
• Ensure all required customer approvals and project documentation are completed accurately and on time.
• Oversee preventive maintenance agreements and boiler inspection schedules to ensure contractual commitments are fulfilled.
• Manage call-in service requests and transactional quotations, ensuring prompt response times and proper technician assignment.

Financial & Business Performance

• Support service sales efforts by assisting with estimates, quotations, and scope development.
• Review labor, material, and subcontractor costs to evaluate profitability and identify project risks.
• Monitor job costs, revenue performance, and warranty recovery opportunities.
• Provide regular operational and financial reporting to the Operations Manager.

Team Leadership & Development

• Lead, mentor, and develop a team of Boiler Service Technicians through coaching, performance management, and technical training.
• Establish individual performance goals and conduct annual performance evaluations.
• Develop and manage technician training plans covering combustion systems, burner controls, hydronic systems, electrical fundamentals, and related disciplines.
• Collaborate with the Operations Manager to establish training budgets and workforce development initiatives.

Customer Relationship Management

• Build and maintain strong relationships with existing customers through regular communication and proactive support.
• Identify additional service, repair, replacement, and sales opportunities within existing accounts.
• Partner with Service Sales and Operations leadership to resolve customer concerns and participate in customer site visits when necessary.
• Support customer-care initiatives and technician-led programs that improve customer engagement and retention.

Technical Expertise

• Provide technical leadership on commercial boiler and hydronic system projects.
• Assess customer needs, recommend appropriate system configurations, and ensure solutions align with operational and code requirements.
• Review repair recommendations and scopes of work for technical accuracy and feasibility.
• Assist with advanced troubleshooting, field escalations, and complex service challenges when required.
• Monitor warehouse inventory, service vehicle stock, tools, and equipment, while approving necessary purchases.

Qualifications

Required

• Associate degree or equivalent combination of relevant industry experience and technical/trade school training in HVAC, boiler systems, mechanical service, or a related field.
• 2–4 years of leadership experience within a commercial boiler service, mechanical service, HVAC service, or comparable field service environment.
• Strong working knowledge of commercial boiler systems, including:
• Fire-tube boilers
• Water-tube boilers
• Condensing boilers
• Cast iron boilers
• Steam and hot water systems
• Burners and combustion controls
• Hydronic piping systems
• Proven ability to manage multiple technicians, customer relationships, service calls, and projects simultaneously.
• Strong organizational, communication, and leadership skills.

Preferred

• Familiarity with ASME Section IV requirements, NBIC inspection standards, and jurisdictional boiler regulations.
• Experience leading technicians within a commercial service organization focused on customer satisfaction and operational performance.

Compensation & Benefits

Compensation

• Base salary: Expected salary range of $115,000 – $150,000 annually, plus bonus opportunity.
• Salary is commensurate with experience, technical expertise, leadership background, and overall qualifications. 

Benefits

• Multiple medical plan options
• Dental and vision coverage
• 401(k) with company match
• Company-paid life insurance with supplemental coverage options
• Short-term and long-term disability insurance
• 120 hours (3 weeks) of paid time off
• 11 paid holidays annually
• 40 hours of paid sick leave annually
• Company vehicle with personal-use privileges
• Fuel card and E-ZPass provided

Additional Information

Work visa sponsorship is not available for this position. Valid driver’s license required.