Magic City Garage Door in Minot, ND is looking for a highly organized and customer-focused Sales & Service Coordinator to manage daily service and installation schedules while helping turn customer calls into booked work. In this role, you’ll coordinate technician schedules, create accurate estimates, follow up on open jobs, and work closely with field leaders and procurement to keep projects running smoothly. The ideal candidate thrives in a fast-paced environment, balances scheduling and sales responsibilities effectively, and is committed to delivering an exceptional experience for both customers and technicians while supporting our mission, vision, and values. Apply today and be part of an energetic team that values both its customers and its team members!
Responsibilities:
• Build and manage daily schedules for technicians
• Schedule service and install jobs based on urgency, location, and technician skillset
• Adjust schedules in real time for delays, cancellations, and emergency calls
• Dispatch technicians and provide clear job details
• Answer inbound customer calls and schedule service appointments
• Follow up on open estimates and unsold opportunities
• Confirm appointments and communicate delays or changes to customers
• Create and update customer estimates and service tickets
• Add accurate notes, job details, and parts information in the system
• Coordinate with technicians throughout the day to keep jobs on track
• Optimize technician routes and fill open schedule gaps
• Work with procurement to order job materials and ensure jobs are properly staged
• Support field leaders with scheduling, job coordination, and day-to-day operational needs
• Support a smooth customer experience from initial call through job completion
Benefits: We offer a competitive salary and an AMAZING benefits package that includes the following:
- Paid weekly
- Sign-on bonus up to $2,500 available
- 120 hours PTO per year, which begins accruing at point of hire
- Paid holidays, including a floating holiday
- Medical, Dental, Vision, Health Savings Account, Referral Program, Tuition Reimbursement
- Company Paid Life Insurance, Short-Term Disability and Long-Term Disability
- Free virtual healthcare visits
- 401(k) with employer match with Profit Sharing
- Employee stock purchasing plan
- Paid pregnancy, adoption, and parental leave
- Learning and leadership development opportunities
- Annual Incentive Plan (Bonus)
- Employee Assistance Program & Mental Health Services
Other:
- Job Type - Full-time, day shift, in office
- The pay range is $23-28.00/hour based on experience
This job is ideal for someone who is:
- Detail-oriented, noticing and remembering minor details.
- Flexible, can move fluidly from one task to the next
- People-oriented, enjoys interacting with others.
- Good communication skills
- Independent, enjoys working with little direction.
- Organized, can organize your thoughts and procedures.
Responsibilities:
