Experienced Residential Plumbing Service Manager Wanted

Dial One Johnson Plumbing, Cooling, and Heating

$105,000 - $160,000 per year

Base +  Bonuses

Experienced Plumbing Service Manager wanted, no RMP needed.

Dial One Johnson Plumbing Cooling and Heating is family-owned and operated and has been serving DFW for 55 years. We are seeking an experienced residential plumbing service manager to join our team. There is outstanding earning and growth potential for the right candidate. Strong leadership and communication skills are absolutely necessary. We provide ongoing training and growth potential to the right team member.

The position offers:

• Six figure total compensation (base plus quarterly bonus)
• Company Truck / Phone / Tablet
• Medical / Dental / Vision
• Life Insurance
• Holiday Pay & Vacation
• All continuing education & license renewals paid
• Professional training annually

Plumbing Service Manager

About the Role

As our Plumbing Service Manager, you'll be a working manager —overseeing day-to-day residential plumbing service operations. You'll be the go-to leader for technician sales, customer service, team development, and delivering performance towards company goals and targets.  The service department is vital to the healthy financial performance of Dial One.

This is a high-visibility, high-impact role with real earning potential and room to grow as our company continues to expand.

Qualifications:

• Must hold Master Plumber License
• Previous experience in residential plumbing: 8 years total, 2 in management
• Track record of producing benchmark average ticket, membership conversion, replacement leads, and call conversion KPIs at a high level.
• Strong leadership and communication skills
• Strong troubleshooting and critical thinking skills
• Residential plumbing service and change out focus
• Proven ability to train, mentor, and develop a team of plumbers
• Experience with pipe bursting or pipe lining preferred

What You'll Do

• Lead, manage, and support a team of residential plumbing technicians in the field increasing technical excellence and sales performance
• Ensure quality standards and customer satisfaction on every call
• Train and develop technicians — building skills and accountability to benchmark KPIs
• Assist with scheduling, workflow management, and operational efficiency
• Maintain company vehicles, equipment, and tools to Dial One standards
• Champion a customer-first culture on every call

Our Core Values — What We Look For

The right candidate will embody the following values:

Customer Centered

You believe that ensuring customer safety and satisfaction is the top priority — every time, no exceptions.

Integrity

You conduct yourself with honesty, compassion, and empathy — in and out of the workplace.

Excellence

You bring your best every day and lead by example to continuously raise the bar.

Positive Mindset

You're solution-focused, adaptable, and committed to the company's vision, mission, and goals.

Accountability

You hold yourself and your team to a high standard — respectfully, consistently, and constructively.

Adaptability

You embrace change, expect the unexpected, and are always willing to learn and grow.

Leadership

You have a genuine ability to train, inspire, and lead a team of HVAC technicians to perform at their best.

Company Description

We are one of the fastest-growing plumbing and HVAC companies in the DFW area — and we've been at it for over 60 years. We love our employees and are committed to creating an environment where you feel respected, appreciated, and invested in. We go above and beyond for our customers and our team, and we're always looking to add great people who share that commitment.

Why Work Here?

Family-owned, incredible co-workers, and potential for constant training and growth!