HVAC Warranty Specialist

MSP Plumbing Heating Air  •  Woodbury, MN

2+ Years of HVAC Service Experience Required

Tired of being just another truck on the schedule?

As our Warranty Specialist, you’ll own every warranty call in the field - diagnosing the issue, determining coverage, and making sure the customer feels taken care of on-site. You’ll have an in-house warranty support team handling claims processing and paperwork, so you can stay focused on the technical work. When warranty calls are light, you’ll roll into service and maintenance work, so no two days look the same.

A role with real ownership, built for a tech who likes solving the tricky stuff.

What Makes MSP Different

👨‍👧  Your Family Comes First - Period.

We mean it. Soccer games, school plays, family dinners - you’ll be there. We build schedules around the reality that our techs are parents, partners, and people with lives outside of work. This isn’t a perk. It’s part of our culture.

🌙  No Overnight On-Call. Ever.

Your nights are yours. We don’t believe in burning out our technicians with middle-of-the-night calls. When your shift is done, it’s done.

🏠  Locally & Independently Owned

Not a franchise. Not private equity-backed. MSP is a family business approaching 4th generation ownership - that kind of continuity says everything about how we operate. Your feedback actually reaches the people who make decisions, and you’ll know your leaders by name.

Who We’re Looking For

You’re an experienced residential HVAC tech who’s sharp on diagnostics and comfortable navigating manufacturer warranty processes. You communicate clearly with customers - especially when delivering news about what is and isn’t covered - and you take pride in resolving issues the right way the first time.

• 2+ years of residential HVAC service experience
• Strong diagnostic skills with the ability to clearly document findings
• Familiarity with manufacturer warranty terms and coverage guidelines (or a willingness to learn them quickly)
• Patient, clear communicator who can explain coverage decisions without leaving customers frustrated
• Comfortable coordinating with our in-house warranty support team to keep claims moving smoothly
• A self-starter mindset with a desire to keep growing
• Valid driver’s license and clean driving record

   

  What You’ll Do

• Serve as the primary point of contact for all residential warranty calls across the Twin Cities metro
• Diagnose equipment issues and determine manufacturer warranty coverage and eligibility
• Coordinate with our in-house warranty support team, who handle claims processing and manufacturer paperwork
• Communicate clearly with customers about what’s covered, what isn’t, and what happens next
• Fill in with service and maintenance calls when warranty volume is light, keeping your skills sharp across the board
• Represent MSP with professionalism and the 5-star experience our customers expect

   

  Your Benefits Package

• Competitive pay
• Medical & Dental - paid for by the company
• Paid vacation and holidays
• Life Insurance & Long-Term Disability
• 401K with Profit Sharing
• Paid training and ongoing professional development
• Company vehicle + fuel card
• Company-provided uniforms and iPad
• Cell phone reimbursement

   

  About MSP Plumbing Heating Air

  We’re a locally owned Twin Cities company built on the belief that taking care of our people leads to taking care of our customers. Our core values aren’t wall art - they show up every day in how we treat each other:

• Commitment - delivering exceptional service and making sure our customers feel valued every step of the way
• Family Feeling - a welcoming environment that extends to our employees and customers alike
• Success for All - building a culture where our team, customers, and community can all thrive
• Transparency - honest, open communication so customers always know what’s going on
• Better Together - working as a unified team and drawing on each other’s strengths
• Keep Moving Forward - always growing and innovating to improve the customer experience

Apply now: mspplumbingheatingair.com/careers/