At NCS, collections is not a call-center function. We manage a large, complex accounts receivable portfolio tied to hundreds of active projects and long-standing customer relationships. Successful collections require more than sending statements or making repetitive past-due calls. They require trust, professional persistence, strong follow-through, and the ability to understand and resolve the issues that may be preventing payment.

The right person will be comfortable building relationships with customer accounts payable contacts, working closely with NCS Project Managers and accounting personnel, and researching the connection between customer invoices, project billings, payments, short pays, retainage, and account balances.

This role is ideal for someone who knows how to be persistent without being abrasive, understands that responsiveness is earned through relationships, and takes personal ownership of bringing collection issues to resolution.

What Success Looks Like

A successful Accounts Receivable & Collections Coordinator will:

• Build strong relationships with customer Accounts Payable contacts.
• Develop an understanding of assigned customer accounts, open invoices, payment requirements, and recurring issues.
• Communicate with customers in a professional, helpful, and persistent manner.
• Obtain reliable payment commitments and follow through until payment is received.
• Identify the reason an invoice has not been paid rather than simply reporting that it is past due.
• Work with customers, Project Managers, and internal departments to remove billing or documentation obstacles.
• Maintain accurate account notes, payment commitments, and collection status information.
• Help NCS improve cash flow while preserving valuable customer relationships.

Key Responsibilities

• Manage collection activity for an assigned portfolio of commercial customer accounts.
• Build and maintain positive working relationships with customer accounts payable representatives and other payment contacts.
• Contact customers regarding upcoming and past-due invoices using a professional, relationship-focused approach.
• Review accounts receivable aging reports and prioritize collection activity based on age, dollar value, risk, and customer circumstances.
• Obtain payment status updates, expected payment dates, and explanations for delayed or short-paid invoices.
• Research invoice disputes, short payments, unapplied cash, retainage, missing documentation, and other account discrepancies.
• Understand how customer invoices and payments relate to project billings, contracts, purchase orders, change orders, and job activity.
• Partner with Project Managers, and other internal departments to resolve issues delaying payment.
• Provide customers with invoice copies, lien waivers, releases, statements, supporting documentation, or other information needed to facilitate payment.
• Document customer communications, collection efforts, payment commitments, disputes, and next steps.
• Monitor customer payment patterns and proactively identify accounts that may require additional attention.
• Escalate significant collection concerns with clear documentation and recommended next steps.
• Reconcile customer accounts and help ensure payments are accurately applied.
• Respond promptly and professionally to customer questions concerning invoices, balances, and payment status.
• Support cash-flow forecasting and management reporting by providing accurate collection updates.

Qualifications

• At least two years of experience in commercial accounts receivable, collections, billing, project accounting, or a related accounting role.
• Demonstrated ability to build relationships with customer accounts payable contacts.
• Strong verbal and written communication skills.
• Ability to conduct difficult or persistent collection conversations while maintaining professionalism and protecting the customer relationship.
• Basic understanding of how invoicing, project billing, job costing, payments, retainage, and accounts receivable work together.
• Strong account reconciliation, research, and problem-solving abilities.
• Highly organized, with the ability to manage a large number of open invoices, customer contacts, commitments, and follow-up dates.
• Strong attention to detail and a consistent record of following through on commitments.
• Ability to work collaboratively with Project Managers, accounting personnel, operations leaders, and customers.
• Construction, telecommunications, contracting, or project-based accounting experience is strongly preferred.
• High school diploma or GED required; an associate degree in Accounting, Business Administration, or a related field is preferred but not required.

Technology Experience

• Proficiency with Microsoft Excel, Outlook, and Microsoft 365.
• Experience working with accounting or ERP systems; ComputerEase experience is helpful but not required.
• Experience using customer invoicing and payment portals such as Coupa, Ariba, Textura, GCPay, or Procore is preferred.
• Familiarity with progress billings, pay applications, retainage, lien waivers, and construction payment documentation is beneficial.

The Person We Are Looking For

People who succeed at NCS take ownership, communicate directly, follow through on their commitments, and work collaboratively to solve problems. We are looking for someone who is naturally personable but also accountable—someone who can develop strong customer relationships while remaining focused on results.

The best candidate will understand that effective collections is not about making the most calls or applying the most pressure. It is about knowing the account, earning the customer’s responsiveness, identifying what is preventing payment, and consistently moving the issue toward resolution.