Company Name: Engineered Security Solutions Inc.
Job Title: Field Service Technician, Full-time
Location: New Berlin, WI
Engineered Security Solutions Inc. (engineeredsecurity.net) is a leading electronic security system integrator providing cutting-edge solutions throughout Wisconsin for commercial, industrial, municipal, law enforcement, education, financial customers and more. We design, install, and service electronic security and safety systems that integrate intrusion, video surveillance, access control and monitoring applications. Although we are a rapidly growing company, at ESS you will be treated like an individual, not a number.
At ESS we believe our employees are our greatest assets. We’re seeking motivated self-starters, to work both individually and with a team. In return, we provide excellent pay, paid time off, paid holidays, short- and long-term disability and employer-matched IRA.
The Field Service Technician is able to service and trouble shoot access control, analog and IP based camera systems, intercom systems and alarm systems. The service tech must be able to read building and electrical plans as part of the trouble shooting process. This position requires a minimum of 4 years experience. The Field Service Technician should also build relationships with customers to ensure we are meeting their needs. A focus on professionalism and communication is key to this role.
- Create an environment which achieves ultimate customer service/satisfaction.
- Responsible for installation, troubleshooting, repairing and programming access control systems, CCTV, digital recorders, and intercom systems.
- Mentor and coach junior technicians on the proper techniques, customer service and overall performance and development.
- Champion, educate and implement ESS procedures.
- Work and collaborate directly with the service and install teams.
- Ensure all safety guidelines are followed and that the company is in compliance with all regulatory rules and regulations.
- Ensure all actions of the company are accomplished in an ethical and prudent manner.
- Keep scheduling and operations informed of work status at all times.
Requirements
- 4+ years experience in electronic security industry.
- High School Diploma or GED required, associates or bachelor’s degree is a plus.
- Must have excellent problem-solving skills, and the ability diagnose problems and solve them efficiently.
- Needs to be able to work independently and be a self-motivator.
- Must be familiar with the hardware, software and programming of access control, alarm, CCTV and intercom products.
- Must have a valid driver’s license and be able to operate a company vehicle.
- Must have a clean driving record.
- Must be able to pass a criminal background check.
- Must have good written and verbal communication skills.
- Familiar with building codes and regulations.
- Strong customer service skills.
- High energy, detailed oriented, results driven, self-motivated individual.
- Excellent attitude, work ethic and work quality are a must.
If you are interested in joining our hard-working, fun team of professionals, we currently have the following positions available too!
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• Applying takes less than 2 minutes. No passwords or accounts to register or sign-in for.
• You are hired directly by the company – MRA does not make hiring decisions.
MRA is a not-for-profit employers association serving over 4,000 companies throughout the upper Midwest. We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.
